How do I access my spam folder?

If you've configured your cPanel hosting account to use the "Spam Box" feature of SpamAssassin, mail identified as spam will be placed in a spam folder. However, you will not immediately see the spam folder because you must "Subscribe" to it.

Pop client (such as Outlook):

  • Your mail program has a way to subscribe to your new folders. Please refer to the help section of your program.

SquirrelMail Webmail:

  • Visit the Webmail interface and choose SquirrelMail
  • Click on "Folders" at the top
  • Under the "Unsubscribe/Subscribe" area, select the folder and click "Subscribe"

Horde Webmail:

  • Visit the Webmail interface and choose Horde
  • Click on "Mail" at the top
  • Click on "Options" at the top
  • Click the "Server and Folder Information" link in the first column
  • Under "Spam folder:" select "Create a new Spam folder".
  • Enter the name spam and click Ok.

RoundCube Webmail:

  • Visit the Webmail interface and choose RoundCube
  • Click on "Personal Settings" at the top
  • At the top, click on the "Folders" tab.
  • Look to the bottom for "Create new folder" and in "Folder name:" type spam.
  • Click the Create button.
  • Next time you login, you should see spam in your spam folder.

Related Articles

  • How to use Spam Assassin